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COVID-19 - Caring for our clients, our staff and the community.

 

The Ferntree Gully Motor Group of Vehicle Dealerships which comprises the Nissan, VW, Holden, HSV, Suzuki, Isuzu Ute and LDV brands, would like to update our customers on the evolving information surrounding Coronavirus (COVID-19) and the manner in which we will be addressing this ever-changing situation today and in the weeks ahead.

We take our responsibilities for the health and safety of our employees, their families, our clients and of course the broader community very seriously. To this end we are actively digesting all available government and expert information as it becomes available and implementing whatever the best practice is at that time through new policies, procedures and working plans.

General Hygiene and Cleanliness

Targeted hygiene practices can go a long way to help keeping everyone safe. We have cleaners coming in multiple times a day now to give extra attention to high traffic areas. This includes door handles, counters, reception and waiting areas, chairs and tables, EFTPOS machines, phones and all other common areas. Hand sanitizer will be on display at all customer information points and is readily available for all to use.

We are closely following all government guidelines and are recommending employees to stay home from work if they have been in contact with a confirmed case and are showing any sign of fever or respiratory illness. Any of our staff who find themselves in this situation will be provided with all necessary information and support available to us.

Our Sales Department

In the online world we find ourselves in today the process of buying a car has never been so easy for customers. Almost everything can be done remotely apart from test drives and deliveries … and when it comes to that, we can come to you! If you do come and visit us in person however, rest assured that you will be safe and clean as we continue to follow all best practice guidelines.

Our Service and Parts Departments

Industry best practice for hygiene is being followed by our Service Advisors and Technicians when dealing with your vehicle. This includes fully disinfecting door handles, steering wheel, radio and other control buttons, seat belts and any other relevant surfaces. Gloves will be worn whenever it is practical to do so, and hands will be constantly washed and sanitised.

We offer a host of driveway pick up and drop off options and are happy to discuss any needs you might have in these tricky times. For the aged and sick we can arrange to come to you, and for those that are at our service and parts counters, we have instituted both surface disinfectant procedures (pens etc.) and social distancing procedures to protect us all.

Business as Usual … well almost 😊

Obviously the longer we can keep the doors open and operating the better it is for our staff, our clients and of course the business itself which we all rely on. It is certainly not clear what the landscape will look like in the coming weeks however it is our intention to do everything we can to maintain a ‘Business as Usual’ approach for as long as we are able.

We will continue to monitor the relevant health authorities and will keep you informed of any and all changes as they occur. Please don’t hesitate to call us if you have any questions.


Yours sincerely,

Craig Pearce

Chief Executive Officer – Ferntree Gully Motor Group

Explore Our Range

Ferntree Gully, Melbourne
980 Burwood Highway 
Ferntree Gully, Melbourne,  VIC  3156
Sales Operating Hours
Monday - Friday
8:30am - 6:00pm
Saturday
8:30am - 6:00pm
Sunday
Closed
Service Operating Hours
Monday - Friday
7:30am - 5:30pm
Saturday
8:00am - 12:00pm
Sunday
Closed
Parts Operating Hours
Monday - Friday
8:00am - 5:30pm
Saturday
8:30am - 12:00pm
Sunday
Closed

Welcome to Ferntree Gully Suzuki - Melbourne's Suzuki Vehicle Specialists

Located on Burwood Highway in Ferntree Gully at the foot hills of Mt. Dandenong in the City of Knox; Ferntree Gully Suzuki stands for Excellence in Customer Care throughout the entire journey of your vehicle. When you’re ready to buy a new or pre-owned car, our mission is to make the process as simple as possible. The buying power of Ferntree Gully Suzuki together with two (2) Business Managers allows us to offer the most competitive Finance Packages available.

Our specially trained finance professionals are dedicated to ensuring they will always take the time to answer questions thoroughly, be competitive, ethical and simplify what can at times be a very confusing process. You can also rest-assured that when you buy a vehicle from us, you’re getting a great deal! Come and visit us at our showroom to learn about all of the amazing products and services we offer. All customer contact is designed around our desire to communicate the many and varied benefits in dealing with our business, and to convey the image, culture and values of our very proud company which are indeed unmatched in the automotive market place.


“We will answer all of your questions and provide you with the honest advice you need to make an informed decision.”

We also have over 20 years’ experience in Fleet Management, from small to large companies. Our proven methods and tailored plans will ensure your fleet experience is smooth and hassle-free. We are currently managing fleets for Telstra, 7-Eleven, our local council and the Victorian Government to name a few.

Our local community, including the people who make it so good, are the lifeblood of our business and we’re thrilled to have given back over $1.4 million to date through our ongoing benevolent activities. We are actively involved in helping over 120 of these groups annually.

“An investment into Ferntree Gully Suzuki is an investment back into the community!”